Trust

Refund policy.

Last updated   9 May 2026 Effective   9 May 2026 Applies to   All audit tiers

If we don't find at least 2× the audit fee in recoverable revenue, you get every cent back.

No quibbling. No 47-page list of conditions. We send the report, you read it, and if the leaks we found don't add up to twice what you paid — we refund you in full within seven business days.

01 The 2× guarantee

Every Halvies audit comes with the same promise: if we don't identify at least twice the audit fee in recoverable annualised revenue, you get a full refund.

"Recoverable annualised revenue" means the dollar value of leaks we find that you could realistically close in the next twelve months — e.g. revenue lost to no-shows, ghosted leads, or missed rebookings. We show our working in the report.

This is the cleanest version of the promise. It's the only refund clause most clients ever care about. The rest of this page handles the edge cases.

02 Cancel before work starts

If you cancel before we've started the audit (i.e. before the discovery call has been held and access has been provided), you get a 100% refund, no questions asked.

"Started" means we've held the discovery call and you've granted us read-only access to your booking system.

03 Cancel during the audit

Once work has started, refunds are calculated based on how much we've already done:

If you cancel
You get back
After discovery call, before access provided
90% refund — we've held a 30-minute call.
During data collection (first 50% of the engagement)
50% refund — we've started analysing your numbers.
After analysis is complete, before walkthrough
No refund — the work is done; we'll still send the report.

04 After we've delivered

Once the audit report and walkthrough have been delivered, the only refund pathway is the 2× guarantee in Section 1. To trigger it, email hello@halvies.au within 14 days of the walkthrough call, with one sentence saying you don't believe we found 2× the fee in recoverable revenue.

We will not argue the maths with you. If you say the value isn't there, we refund.

05 Audit credit toward implementation

If you choose to engage us for implementation work after the audit, your full audit fee is credited 1:1 against the implementation invoice, provided you start within 90 days of the walkthrough call.

The credit is non-transferable, non-cashable, and only applies to Halvies-delivered work.

06 How to request a refund

One step:

  • Email hello@halvies.au with the subject line "Refund request" and your invoice number.

That's it. We don't require a written explanation. We don't require a phone call. We don't require you to fill in a form.

07 Refund timing & method

Refunds are processed within 7 business days of approval. Refunds are issued to the same payment method you used to pay the original invoice (card refunds via Stripe Payments Australia Pty Ltd; bank-transfer refunds via direct deposit).

Card refunds may take an additional 3–10 business days to appear on your statement, depending on your bank.

08 Australian Consumer Law

Nothing in this refund policy excludes, restricts or modifies any rights you have under the Australian Consumer Law, including the consumer guarantees that services be:

  • Provided with due care and skill;
  • Reasonably fit for any specified purpose; and
  • Provided within a reasonable time.

If we breach a consumer guarantee, you're entitled to remedies under the law — including refund, re-supply, or compensation, depending on the severity. This is on top of, not instead of, the policies above.

Want to talk through a refund or credit before you commit? Email us — we reply inside one business day.

hello@halvies.au