Terms of service.

01 The agreement

This page is the deal between you and us.

"We" means Phoenix Line Commerce Pty Ltd (ABN 21 694 321 741). We do business as Halvies. "You" means the clinic or person who hires us.

You agree to these rules when you book an audit, sign a letter with us, or pay an invoice. If you don't agree, please don't hire us.

If we sign a separate letter with you and it says something different, that letter wins.

02 What we deliver

Halvies fixes the back-office systems in cosmetic clinics. We have three audit tiers. Here's what you get:

Starter Audit — A$497

• We check one booking system for money leaks.
• We give you the top three fixes, in order.
• We do a 30-minute call. We record it for you.
• You get it within 5 business days after you give us access.

Clinic Audit — A$3,500

• We check booking, leads, rebooking, and reviews.
• You get a written report and a 60-minute call.
• You get a one-page plan with effort estimates.
• You get it within 10 business days after full access.

Enterprise Audit — A$7,500

• We check more than one location and compare them.
• You get a report, a recorded walkthrough, and a 90-minute call.
• You get a custom plan with build prices.
• You get it within 14 business days after full access.

If you want us to build what we recommend, we quote that as a separate job. You never have to hire us to build it.

03 Fees, GST & payment

Currency & tax

All prices are in Australian dollars (AUD). Prices on the site don't include GST. If GST applies, we add it at checkout. It will show on your tax invoice.

How you pay

You pay upfront, before we start. You can pay by credit card or bank transfer. Card payments are handled by Stripe Payments Australia Pty Ltd. We never see or save your card details.

Tax invoices

We email you a tax invoice within one business day of payment.

Refunds & credits

If you hire us to build within 90 days of the audit, the audit fee comes off the build price. For refunds, see our Refund Policy.

04 Your responsibilities

• Give us read-only access to the systems we need. That's your booking system, CRM, and message logs.
• Pick one person at your clinic to be our main contact.
• Answer our questions within two business days. That keeps us on time.
• Make sure you're allowed to share the data you give us. Tell your patients about your own privacy rules.
• Pay your invoices on time.

If you're late giving us access, our clock pauses. We'll tell you in writing when that happens.

05 Our responsibilities

• We deliver the audit, call, and report by the dates in Section 2.
• We only use the data you let us see. We never touch patient health records.
• We keep your info private (see Section 6).
• We tell you right away if we find something outside our job.
• You get the report even if you don't hire us for build work.

06 Confidentiality

Anything you share with us during the job is private. That includes your revenue, patient counts, system access, and plans.

We don't share it with anyone outside Halvies. We don't use it to compare clinics, market to others, or for anything else — unless you give us written permission.

Want a separate NDA? Just ask.

07 Ownership & intellectual property

What you own

Once you've paid in full, you own everything we made for you. That includes audit reports, plans, and custom system setups. Use them, share them, or change them however you want.

What we own

We keep our own methods, templates, and tools. We use those across many clients. You can't resell or repackage them.

Anonymised learning

We may use what we learn — without your name on it — to make our methods better. We will never publish anything that points back to you, your clinic, or your patients without your permission.

08 Liability

Our work is advice. You choose what to do with it. We don't promise a set dollar result. We're not on the hook if your team doesn't follow through.

The most we can owe you under these rules is what you paid us in the last twelve (12) months. We are not liable for things like lost profits, lost goodwill, or business interruption.

Nothing here takes away your rights under Australian Consumer Law.

09 Termination

Either side can end the deal in writing if the other side breaks these rules and doesn't fix it within 14 days of being told.

If you cancel before we've started work, you get a full refund. Once work has started, see our Refund Policy.

10 Governing law & disputes

The laws of Western Australia, Australia apply to this deal. Both sides agree to use the courts of Western Australia.

Before anyone starts a court case, we agree to talk first. If talking doesn't fix it, we'll try mediation through the Australian Disputes Centre.